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Product details not showing in "Orders" section of back office.


omahaknife

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I'm having issues with PrestaShop 1.6 orders section of the back office. We sell knife kits and you can pick what color handle you want. When the order shows up in PayPal, it shows the item but not the attribute (color), so I have to go to the "orders" section of the back office to view what color handle they'd like. Sometimes this works perfectly, and sometimes PrestaShop shows all of the details (amount paid, customer name/shipping address, etc.) but will say no products ordered. I've also noticed that in these cases, there's also a note in the PayPal section of it that says the order is over 60 days old, even though it's been placed that day.

 

I've attached a screenshot as an example. Any help is much appreciated!

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post-816524-0-50386100-1411152598_thumb.png

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  • 3 weeks later...

I am having the same sort of problem - in the back office, when I look at my orders, they are now not displaying any products, but they are accepting the money and recording it. I then have to go into the customer shopping cart to track down which item(s) have been ordered.

 

Can anyone help with this?

 

Kaye

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  • 3 weeks later...
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