HarisMusic Posted August 22, 2014 Share Posted August 22, 2014 Hello dear Prestashop community! I've had a problem for quite some time now! Some of my users - and as far as I can trace it's only been the Mac and iPad users - are having a very specific problem. When they add this item to the basket: http://crossfitteren.dk/traeningsudstyr/77-let-sjippetov-20.html in black, it clears all previously added items. I only know for SURE it happens with this one, but it could easily happen with other products. A lot of costumers have written about this, but I'm just wondering how many are having the issue - probably way more and therefore costing me a lot of conversion. Do you have any ideas on how to fix this? I don't know if it's a cookies thing or the way the cart is programmed. Ask any question you like if you need more information. Best regards, Haris. Link to comment Share on other sites More sharing options...
vekia Posted August 23, 2014 Share Posted August 23, 2014 you've got problems with cart at all cart is blank after every page refresh what ps version you use at the moment?you've got the same problems with default theme? (you use some not default template) Link to comment Share on other sites More sharing options...
HarisMusic Posted August 23, 2014 Author Share Posted August 23, 2014 You experienced that it cleared the cart when you refreshed the page?! I am using 1.5.4. No I haven't tried - don't know how to "test" it. Thanks for asking - hopefully we can solve this. Link to comment Share on other sites More sharing options...
vekia Posted August 24, 2014 Share Posted August 24, 2014 yes, i added product to cart, refreshed page - and product just disappeared from cart then i tried with different browser, added several products to cart, refreshed page - the same, products disappeared Link to comment Share on other sites More sharing options...
HarisMusic Posted August 24, 2014 Author Share Posted August 24, 2014 Wow - that's very severe... Do you have any suggestions on how I should go about this? Link to comment Share on other sites More sharing options...
Paulito Posted August 24, 2014 Share Posted August 24, 2014 Hello Have just tried with Chrome IE and FF several times, the products did Not Disappear when I refreshed page Paul Link to comment Share on other sites More sharing options...
vekia Posted August 24, 2014 Share Posted August 24, 2014 perhaps its related to some products only as HarisMusic stated before? Link to comment Share on other sites More sharing options...
Paulito Posted August 24, 2014 Share Posted August 24, 2014 Hello I tried the Black product as he stated in #1, also the red product. All the products stayed i the cart when I refreshed page/changed category etc Paul Link to comment Share on other sites More sharing options...
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