ariel_hatav Posted July 29, 2014 Share Posted July 29, 2014 (edited) Hi, i am try a lot of time to just install the prestashop platform, and i don't know what's happened after i accept the terms of use, i have to change the permissions of some files right? i mean to this list: Oops! Please correct the item(s) below, and then click "Refresh information" to test the compatibility of your new system. Permissions on files and folders Recursive write permissions for Apache user on ~/config/ Recursive write permissions for Apache user on ~/cache/ Recursive write permissions for Apache user on ~/log/ Recursive write permissions for Apache user on ~/img/ Recursive write permissions for Apache user on ~/mails/ Recursive write permissions for Apache user on ~/modules/ Recursive write permissions for Apache user on ~/themes/default-bootstrap/lang/ Recursive write permissions for Apache user on ~/themes/default-bootstrap/pdf/lang/ Recursive write permissions for Apache user on ~/themes/default-bootstrap/cache/ Recursive write permissions for Apache user on ~/translations/ Recursive write permissions for Apache user on ~/upload/ Recursive write permissions for Apache user on ~/download/ I have to say, i am using FlashFXP on windows, than i am select the folders from the list, and then right click and choose "Attributes (CHMOD)" and write 777 and that's not work, even if i try to do what write in the Prestashop Installation Guide that's still not working.. (i mean to change the permissions of the files to 664 and the folders to 775). But always the installation process still say's this message:Oops! Please correct the item(s) below, and then click "Refresh information" to test the compatibility of your new system. someone know what should i do? Thanks Edited July 29, 2014 by ariel_hatav (see edit history) Link to comment Share on other sites More sharing options...
benjamin utterback Posted July 29, 2014 Share Posted July 29, 2014 Hi, I actually do not have any experience with PrestaShop and FlashFXP, have you tried using FileZilla? Link to comment Share on other sites More sharing options...
ariel_hatav Posted July 29, 2014 Author Share Posted July 29, 2014 Thanks for your reply benjamin.. For which CHMOD to change the files and which the folder? Please tell me.. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted July 30, 2014 Share Posted July 30, 2014 never use 777 if you do or are force to move hosting and to be brutally honest, if one must use chmod for installation, then again move hosting... Link to comment Share on other sites More sharing options...
ariel_hatav Posted July 30, 2014 Author Share Posted July 30, 2014 So what i have to use? Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted July 30, 2014 Share Posted July 30, 2014 I think using as suggested (another ftp program) above or addon to firefox like fireftp. redo installation an ftp up... if hosting is not setting ps default permissions and you are forced into chmod then finding alternate hosting will save you time now and future headaches. in my honest opinion, and what I am now doing is using cloud for all new ps installations. Here is article from PrestaShop [spam-filter] dh42 http://blog.dh42.com/prestashop-cloud/ Link to comment Share on other sites More sharing options...
ariel_hatav Posted July 30, 2014 Author Share Posted July 30, 2014 i have paid for 12 months for this host.. I don't know how to install the system now prestashop has a support team? Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted July 30, 2014 Share Posted July 30, 2014 i have paid for 12 months for this host.. I don't know how to install the system now prestashop has a support team? I am not saying your hosting will not work. use different ftp as suggest by ps team and myself... don't give up yet! I just want you to be aware of issues that you need to watch out for. Link to comment Share on other sites More sharing options...
ariel_hatav Posted July 30, 2014 Author Share Posted July 30, 2014 I can ask your help? I was try with filazila /flashfxp and thats still not working.. Maybe i really did not know to install systems.. I just need to complete the install. If i will uplad files and give you host details, you can help me? Please? I know i am sounds stupid when asking that but i don't know what should i do without any help.. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted July 30, 2014 Share Posted July 30, 2014 I can ask your help? I was try with filazila /flashfxp and thats still not working.. Maybe i really did not know to install systems.. I just need to complete the install. If i will uplad files and give you host details, you can help me? Please? I know i am sounds stupid when asking that but i don't know what should i do without any help.. I suggest contacting your hosting and see if they can help first. if you unpack PrestaShop to your local machine and FTP to remote and have this issue I do not think my trying would result in different results. Link to comment Share on other sites More sharing options...
ariel_hatav Posted July 30, 2014 Author Share Posted July 30, 2014 I think yes cause i forget something i know that.. 3 versions ago i was install prestashop in same host and that was work perpect.. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted July 30, 2014 Share Posted July 30, 2014 I think yes cause i forget something i know that.. 3 versions ago i was install prestashop in same host and that was work perpect.. hosting companies are always making changes Link to comment Share on other sites More sharing options...
ariel_hatav Posted July 30, 2014 Author Share Posted July 30, 2014 What should i ask them? To install it for me? Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted July 30, 2014 Share Posted July 30, 2014 explain the problem to them. you can also provide link to your post here. also other than moving to new host, follow advise given, using different ftp program (make sure to delete all files on remote first) Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted July 30, 2014 Share Posted July 30, 2014 removed installation link do this (start over with new ps version) delete all files on remote server drop all tables created by previous install (use phpmyadmin) download from PrestaShop current release (you are using old 1.6.0.5) unpack use different ftp program, as suggested, upload files try installation Link to comment Share on other sites More sharing options...
ariel_hatav Posted July 30, 2014 Author Share Posted July 30, 2014 Just delete and upload new one.. I hope thats would work thank you! Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted July 30, 2014 Share Posted July 30, 2014 Just delete and upload new one.. I hope thats would work thank you! yes, please let us know how this goes Link to comment Share on other sites More sharing options...
ariel_hatav Posted July 30, 2014 Author Share Posted July 30, 2014 Ok.. The files are uploaded now.. What should i do using filezilla? Which premisions to give the files / folders? Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted July 30, 2014 Share Posted July 30, 2014 Ok.. The files are uploaded now.. What should i do using filezilla? Which premisions to give the files / folders? just upload, the permissions 'should' be set automatically best case (755 folders) (644 files) (664 for .htaccess) Link to comment Share on other sites More sharing options...
ariel_hatav Posted July 30, 2014 Author Share Posted July 30, 2014 http://rami-hatav.co.il.preview26.livedns.co.il/Mystore/install/index.php By default without change anything - that's still don't work \: i have to change it by my self? Link to comment Share on other sites More sharing options...
ariel_hatav Posted July 30, 2014 Author Share Posted July 30, 2014 for exmpale, cause i always try all, what should i select to this row get removed after refresh the installation page? Recursive write permissions for Apache user on ~/config/change it to 755 include files and sub folders inside or just the folder? thanks Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted July 30, 2014 Share Posted July 30, 2014 what are the current permissions on the remote folder/files? typically we can check these using the ftp program. I am curious as to what you hosting default folder and file creation is using. Link to comment Share on other sites More sharing options...
ariel_hatav Posted July 30, 2014 Author Share Posted July 30, 2014 Friend, do you have Team viewer maybe? i afraid to make mistakes again.. what are the current permissions on the remote folder/files? typically we can check these using the ftp program. I am curious as to what you hosting default folder and file creation is using. how i can check that? When i am right click on it that's show me in the numbers value "XXX" that's allow everything Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted July 30, 2014 Share Posted July 30, 2014 no, and don't worry about making mistake. I don't know team viewer, but I can only help in forum, not offline. tell us what the 'current' permissions are for folders and the underlying files for one of the folders reported by ps. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted July 30, 2014 Share Posted July 30, 2014 log into hosting account, see if you can see file permissions there. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted July 30, 2014 Share Posted July 30, 2014 here is example using fireftp addon to firefox, if I right click file or folder, select properties I get this http://screencast.com/t/pgT4mp2JRNZd Link to comment Share on other sites More sharing options...
ariel_hatav Posted July 30, 2014 Author Share Posted July 30, 2014 Link to comment Share on other sites More sharing options...
ariel_hatav Posted July 30, 2014 Author Share Posted July 30, 2014 i have no same as your.. but thats what i see in file permissions after right click on config folder. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted July 30, 2014 Share Posted July 30, 2014 for that example, try 755, apply to directories only.... but I would use fireftp, seems more clear, in that it shows us current octal value 1 Link to comment Share on other sites More sharing options...
ariel_hatav Posted July 30, 2014 Author Share Posted July 30, 2014 ok so i will download it 1 Link to comment Share on other sites More sharing options...
ariel_hatav Posted July 30, 2014 Author Share Posted July 30, 2014 i download the addon to my firefox.. i did not see nothing new :\ Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted July 30, 2014 Share Posted July 30, 2014 i download the addon to my firefox.. i did not see nothing new :\ screen shot plz Link to comment Share on other sites More sharing options...
ariel_hatav Posted July 30, 2014 Author Share Posted July 30, 2014 screen shot plz Link to comment Share on other sites More sharing options...
ariel_hatav Posted July 30, 2014 Author Share Posted July 30, 2014 OH, now i see it. whit Link to comment Share on other sites More sharing options...
ariel_hatav Posted July 30, 2014 Author Share Posted July 30, 2014 Now i see it, after right click and than propties i see this screen and what write on value numbers? (thats the config folder) Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted July 30, 2014 Share Posted July 30, 2014 according to that screen shot the permissions are empty. I have never seen that. possible to change your browser lang to english so we can see english fireftp? Link to comment Share on other sites More sharing options...
ariel_hatav Posted July 30, 2014 Author Share Posted July 30, 2014 according to that screen shot the permissions are empty. I have never seen that. possible to change your browser lang to english so we can see english fireftp? its impossible.. i dont see any option to do that also in installation thats don't ask me to choose lang Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted July 30, 2014 Share Posted July 30, 2014 personal message me FTP credentials, I will take a look. Link to comment Share on other sites More sharing options...
ariel_hatav Posted July 30, 2014 Author Share Posted July 30, 2014 Now i see i have two options, one "properties" and one "Recursive properties" under it. when tap "Recursive properties" i get this screen: is that what you looking for or not? Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted July 30, 2014 Share Posted July 30, 2014 ave maria, I have never seen this 'ever'. all files and folders have 000 permissions, for all files and folders. it is time to contact your hosting with this information. let us know what they say Link to comment Share on other sites More sharing options...
ariel_hatav Posted July 30, 2014 Author Share Posted July 30, 2014 Ok Thank you i will tomarrow cause they closed now.. 1 Link to comment Share on other sites More sharing options...
ariel_hatav Posted July 31, 2014 Author Share Posted July 31, 2014 Ok, they say's it is windows server and not linux, so i ask to change it to linux.. they will send me new details today 1 Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted July 31, 2014 Share Posted July 31, 2014 Ok, they say's it is windows server and not linux, so i ask to change it to linux.. they will send me new details today thanks for update, look forward to hearing back...I had to take a nap after our work yesterday. 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now