Goochy Posted July 29, 2014 Share Posted July 29, 2014 Hi, I am trying to install PrestaShop on my server, but the installation gets stuck at the database configuration. I'm entering all my database infos (which are 100% correct) and I can not "Test my database connection now". When i click the button it's doing nothing. When i click "Next", i get redirected to a blank page from which i can't go any further in the installation process. Can someone please help me with this? What am I doing wrong here. Link to comment Share on other sites More sharing options...
benjamin utterback Posted July 29, 2014 Share Posted July 29, 2014 Hi, I am trying to install PrestaShop on my server, but the installation gets stuck at the database configuration. I'm entering all my database infos (which are 100% correct) and I can not "Test my database connection now". When i click the button it's doing nothing. When i click "Next", i get redirected to a blank page from which i can't go any further in the installation process. Can someone please help me with this? What am I doing wrong here. My guess is that it is a memory limit error. Do you have access to FTP, if so, please turn on Error Reporting in your config/defines.inc.php around line 29 "mode_dev = true" 1 Link to comment Share on other sites More sharing options...
Goochy Posted July 29, 2014 Author Share Posted July 29, 2014 Okay, I've turned error reporting on and at first it gave me the errors shown in the screenshot (002) After that, I entered my correct database information. But again pressing the check button does nothing and the "Next" button brings me to this blank page again (Screenshot 003). Thanks for trying to help me Link to comment Share on other sites More sharing options...
benjamin utterback Posted July 29, 2014 Share Posted July 29, 2014 Okay, I've turned error reporting on and at first it gave me the errors shown in the screenshot (002) After that, I entered my correct database information. But again pressing the check button does nothing and the "Next" button brings me to this blank page again (Screenshot 003). Thanks for trying to help me That's odd. What version of PrestaShop did you download? Who is your hosting provider? Link to comment Share on other sites More sharing options...
Goochy Posted July 29, 2014 Author Share Posted July 29, 2014 I am trying to install the latest version of PrestaShop (1.6.0.8) and my hoster is www.alfahosting.de Link to comment Share on other sites More sharing options...
benjamin utterback Posted July 29, 2014 Share Posted July 29, 2014 I am trying to install the latest version of PrestaShop (1.6.0.8) and my hoster is www.alfahosting.de You should contact them. They seem to have specific servers for E-Shops. Maybe that is the issue. I can also recommend downloading the entire package again and re-uploading them to your FTP, sometimes files can be corrupted during the transfer process. Link to comment Share on other sites More sharing options...
Goochy Posted July 29, 2014 Author Share Posted July 29, 2014 You should contact them. They seem to have specific servers for E-Shops. Maybe that is the issue. I can also recommend downloading the entire package again and re-uploading them to your FTP, sometimes files can be corrupted during the transfer process. Already re-uploaded and fresh installed it a couple of times. I guess you're right and it's my hoser. I will try to contact them. Thanks for your help Link to comment Share on other sites More sharing options...
benjamin utterback Posted July 29, 2014 Share Posted July 29, 2014 Already re-uploaded and fresh installed it a couple of times. I guess you're right and it's my hoser. I will try to contact them. Thanks for your help Cool, let me know how it goes. If anything you can test an install on a localhost to make sure the package is correct. Link to comment Share on other sites More sharing options...
Peda Posted October 18, 2014 Share Posted October 18, 2014 I have the same problem. The installing step "Test my database connection now" is not functioning and clicking "next" button going to next page but doing nothing. I am trying to install Prestashop 1.6.0.9 and I am using Bluehost - VPS - Uploading zip file to host via Filezilla and extracting into public_html via cpanel file manager > No success - Extract them in my pc and upload the extracted files to host and installing > No success - Change "mode_dev = true" > No error messages "I'm entering all my database infos (which are 100% correct) and clicking "Test my database connection now" button. Not working. When i click the button it's doing nothing." Note: In Cpanel error log, the following errors might be related with the problem. I dont know. [Fri Oct 17 16:50:10 2014] [error] [client 85.101.47.215] Options FollowSymLinks or SymLinksIfOwnerMatch is off which implies that RewriteRule directive is forbidden: /home/.../public_html/js/jquery/plugins/jquery.chosen.js, referer: http://www.....com/install/index.php?step=database [Fri Oct 17 16:50:10 2014] [error] [client 85.101.47.215] File does not exist: /home/.../public_html/403.shtml, referer: http://www......com/install/index.php?step=database [Fri Oct 17 16:50:10 2014] [error] [client 85.101.47.215] Options FollowSymLinks or SymLinksIfOwnerMatch is off which implies that RewriteRule directive is forbidden: /home/.../public_html/js/jquery/jquery-1.11.0.min.js, referer: http://www......com/install/index.php?step=database Link to comment Share on other sites More sharing options...
Falgener Posted October 19, 2014 Share Posted October 19, 2014 Note: In Cpanel error log, the following errors might be related with the problem. I dont know. [Fri Oct 17 16:50:10 2014] [error] [client 85.101.47.215] Options FollowSymLinks or SymLinksIfOwnerMatch is off which implies that RewriteRule directive is forbidden: /home/.../public_html/js/jquery/plugins/jquery.chosen.js, referer: http://www.....com/install/index.php?step=database [Fri Oct 17 16:50:10 2014] [error] [client 85.101.47.215] File does not exist: /home/.../public_html/403.shtml, referer: http://www......com/install/index.php?step=database [Fri Oct 17 16:50:10 2014] [error] [client 85.101.47.215] Options FollowSymLinks or SymLinksIfOwnerMatch is off which implies that RewriteRule directive is forbidden: /home/.../public_html/js/jquery/jquery-1.11.0.min.js, referer: http://www......com/install/index.php?step=database I have had same problem. I have two domains under one account. First domain is in root, second is in root/domains directory as alias. I'm not specialist to .htaccess, but from Your post I think, problem was in RewriteRule in .htaccess in root. Because if I swap main domain and alias domain, installation was successful Link to comment Share on other sites More sharing options...
nikolaik Posted July 4, 2016 Share Posted July 4, 2016 This is exactly your problem. (Options FollowSymLinks or SymLinksIfOwnerMatch is off )..... You have to turn this option to ON and installation will go on normally. I have access to the web server (Apache) and turned it on from there. Should also work if you use .htaccess. Link to comment Share on other sites More sharing options...
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