RMA - Return Merchandise Authorisation

[weckl]

Hi,

I can't seemed to find an option for me to return the product ?

IS there an option in Merchandise return or my orders under my account?

How can the admin issue an RMA?

Can someone explain to me the process?

Thanks in advance

[Peter Wilson]

Hi wecki,

Sorry for the late reply, but I've just finished a first draft on the Wiki explaining how RMAs work on PrestaShop.

Check it out "here":/wiki/Orders/#Merchandise_return_span_classcapsRMAspans.

:)

[weckl]

Thanks for the explanation. However when I tried simulating a request for return, under order details page, there is no checkbox for the item as seenin the attachment. Is this a bug?

By the way I have already enabled the RMA feature .

Attached File(s)

•  Picture 6.png (66bytes)
  Number of downloads: 947

[Peter Wilson]

Hi weckl,

Hmmm, it works fine for us. Which version of PrestaShop are you using, and on which Web browser(s)?

Thanks

[weckl]

Hi Peter,
I'm using the latest version on Firefox. version 3.0.1 on a Mac

[Peter Wilson]

Hmmm, I just tested it on FF 3.0.1 for Mac (the latest version) and it still works fine for me.

(See screen shot)

Are you sure you activated RMA functionality in Back Office >> Orders >> Merchandise return (RMAs) >> Merchandise return (RMA) options >> Enable returns by clicking *Yes*?

Attached File(s)

•  RMA.jpg (54bytes)
  Number of downloads: 896

[tongfaafaasai]

Just a quick one, do we get the notification email when customers request an RMA? i have tried RMA a few times but i dont seem to get any notification email. I have set up a customer service email and i told prestashop to send notification email When customers send message from order page.

please help

From 1217421910:

Hi wecki,

Sorry for the late reply, but I've just finished a first draft on the Wiki explaining how RMAs work on PrestaShop.

Check it out "here":/wiki/Orders/#Merchandise_return_span_classcapsRMAspans.

:)

[Philippe Sang]

Hi,

No actually there is no feature that send email to shop owner when a RMA is make by a customer.

[tongfaafaasai]

Hi Phillippe,

thanks for your reply. in that case it would be nice to see that feature included as we don't have to check RMA section all the time.

thanks for all your great work. well done.

love it

[torchia]

Hi,

Yes, RMA notification for shop owner will be great as I had few customers calling to the office and asking what happening with RAM's :)

Thanks in advance

[arowana]

Same thing happened to me. I opened the shop for 2 months now, only realized that I have a few RMAs in my mailbox. Luckily, I have phone numbers on my site, if you customers are sure to complain and be dis-satisfied. It's useless to have RMA unless it email a notification. How do I implement that ?

[PLandgren]

This should be an obvious feature to implement!
I've been looking in the forums for a way to enable it, but all threads stop at "this feature is not implemented yet".

Is this still the case? Anyone who has solved it?

I mean, if you have an unhappy customer you really do not want to force them to call and remind you that they have been waiting for their return slip.

[Ciscowrig]

Any suggestions for getting the RMA to notify the site admin like it does when a new order is placed?