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RMA - Return Merchandise Authorisation
Started by weckl, Jul 15 2008 03:49 AM
RMA - Return Merchandise Authorisation
#1
Posted 15 July 2008 - 03:49 AM
Hi,
I can't seemed to find an option for me to return the product ?
IS there an option in Merchandise return or my orders under my account?
How can the admin issue an RMA?
Can someone explain to me the process?
Thanks in advance
I can't seemed to find an option for me to return the product ?
IS there an option in Merchandise return or my orders under my account?
How can the admin issue an RMA?
Can someone explain to me the process?
Thanks in advance
#2
Posted 30 July 2008 - 01:45 PM
Hi wecki,
Sorry for the late reply, but I've just finished a first draft on the Wiki explaining how RMAs work on PrestaShop.
Check it out "here":/wiki/Orders/#Merchandise_return_span_classcapsRMAspans.
:)
Sorry for the late reply, but I've just finished a first draft on the Wiki explaining how RMAs work on PrestaShop.
Check it out "here":/wiki/Orders/#Merchandise_return_span_classcapsRMAspans.
:)
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#3
Posted 30 July 2008 - 11:11 PM
Thanks for the explanation. However when I tried simulating a request for return, under order details page, there is no checkbox for the item as seenin the attachment. Is this a bug?
By the way I have already enabled the RMA feature .
By the way I have already enabled the RMA feature .
Attached File(s)
Picture 6.png (66bytes)
Number of downloads: 947
#4
Posted 31 July 2008 - 09:02 AM
Hi weckl,
Hmmm, it works fine for us. Which version of PrestaShop are you using, and on which Web browser(s)?
Thanks
Hmmm, it works fine for us. Which version of PrestaShop are you using, and on which Web browser(s)?
Thanks
Help PrestaShop, make a donation ![/size]
#5
Posted 31 July 2008 - 09:06 AM
Hi Peter,
I'm using the latest version on Firefox. version 3.0.1 on a Mac
I'm using the latest version on Firefox. version 3.0.1 on a Mac
#6
Posted 31 July 2008 - 09:22 AM
Hmmm, I just tested it on FF 3.0.1 for Mac (the latest version) and it still works fine for me.
(See screen shot)
Are you sure you activated RMA functionality in Back Office >> Orders >> Merchandise return (RMAs) >> Merchandise return (RMA) options >> Enable returns by clicking *Yes*?
(See screen shot)
Are you sure you activated RMA functionality in Back Office >> Orders >> Merchandise return (RMAs) >> Merchandise return (RMA) options >> Enable returns by clicking *Yes*?
Attached File(s)
RMA.jpg (54bytes)
Number of downloads: 896
Help PrestaShop, make a donation ![/size]
#7
Posted 18 December 2008 - 06:57 PM
Just a quick one, do we get the notification email when customers request an RMA? i have tried RMA a few times but i dont seem to get any notification email. I have set up a customer service email and i told prestashop to send notification email When customers send message from order page.
please help
please help
From 1217421910:
Hi wecki,
Sorry for the late reply, but I've just finished a first draft on the Wiki explaining how RMAs work on PrestaShop.
Check it out "here":/wiki/Orders/#Merchandise_return_span_classcapsRMAspans.
:)
Sorry for the late reply, but I've just finished a first draft on the Wiki explaining how RMAs work on PrestaShop.
Check it out "here":/wiki/Orders/#Merchandise_return_span_classcapsRMAspans.
:)
#8
Posted 19 December 2008 - 06:14 PM
Hi,
No actually there is no feature that send email to shop owner when a RMA is make by a customer.
No actually there is no feature that send email to shop owner when a RMA is make by a customer.
Philippe Sang • Open-Source Developper | Développeur Open-Source
Help PrestaShop, make a donation !
Help PrestaShop, make a donation !
#9
Posted 19 December 2008 - 07:04 PM
Hi Phillippe,
thanks for your reply. in that case it would be nice to see that feature included as we don't have to check RMA section all the time.
thanks for all your great work. well done.
love it
thanks for your reply. in that case it would be nice to see that feature included as we don't have to check RMA section all the time.
thanks for all your great work. well done.
love it
#10
Posted 11 March 2009 - 04:23 PM
Hi,
Yes, RMA notification for shop owner will be great as I had few customers calling to the office and asking what happening with RAM's :)
Thanks in advance
Yes, RMA notification for shop owner will be great as I had few customers calling to the office and asking what happening with RAM's :)
Thanks in advance
#11
Posted 13 June 2009 - 06:47 AM
Same thing happened to me. I opened the shop for 2 months now, only realized that I have a few RMAs in my mailbox. Luckily, I have phone numbers on my site, if you customers are sure to complain and be dis-satisfied. It's useless to have RMA unless it email a notification. How do I implement that ?
#12
Posted 09 February 2010 - 02:01 PM
This should be an obvious feature to implement!
I've been looking in the forums for a way to enable it, but all threads stop at "this feature is not implemented yet".
Is this still the case? Anyone who has solved it?
I mean, if you have an unhappy customer you really do not want to force them to call and remind you that they have been waiting for their return slip.
I've been looking in the forums for a way to enable it, but all threads stop at "this feature is not implemented yet".
Is this still the case? Anyone who has solved it?
I mean, if you have an unhappy customer you really do not want to force them to call and remind you that they have been waiting for their return slip.
#13
Posted 19 March 2010 - 03:09 PM
Any suggestions for getting the RMA to notify the site admin like it does when a new order is placed?
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