PrestaHeroes USA Posted June 28, 2014 Share Posted June 28, 2014 Sales have been very good (thank you) but we noticed that sales stopped after June 23rd. I assumed it was World Cup and did not worry. then my partner today mentioned we have never had stoppage of sales like this and tested our front office. We are losing the product in the cart at check out with the infamous 'your shopping cart is empty'. On all browsers (but for whatever reason my chrome is ok but partners does not work) running our work horse 1.4.6.2 release with 'very' little modification and no changes to the shop in several months. runs on a vps fact cgi non-managed so there is no concern that the underelying server changed. I am hoping one of the PrestaNerds will see some sort of error that I can not detect. Thanks in advice for your time looking at this. Shop URL: http://www.etiendas.co/ note: I see the item in the cart from back office. Link to comment Share on other sites More sharing options...
vekia Posted June 28, 2014 Share Posted June 28, 2014 strange because i can order stuff im on last step right now Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted June 28, 2014 Author Share Posted June 28, 2014 yes, that is strange, it works on my chrome but not my partners, I can not see it working on ie/ff vekia, could you try on other browsers? Link to comment Share on other sites More sharing options...
vekia Posted June 28, 2014 Share Posted June 28, 2014 yes im trying it right now firefox works: Link to comment Share on other sites More sharing options...
vekia Posted June 28, 2014 Share Posted June 28, 2014 IE also: Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted June 28, 2014 Author Share Posted June 28, 2014 thanks for your time vek, if you can not re-product then hard to help debug. Link to comment Share on other sites More sharing options...
vekia Posted June 28, 2014 Share Posted June 28, 2014 maxthon works: safari works: ps. what OS you use? Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted June 28, 2014 Author Share Posted June 28, 2014 I use windows 7, partner 8. here is shop config.. http://screencast.com/t/aaaibQcXx I just looked at my file system, no changes to files in long time other than today to config.inc.php to turn on errors. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted June 28, 2014 Author Share Posted June 28, 2014 what is very strange is my chrome 1916.53 works, my partners same version does not. I turned off 'Increase front office security' with no change in results. to bad you can not re-create it as I know you would be able to see error with your tools. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted June 28, 2014 Author Share Posted June 28, 2014 another problem, maybe you can try, I can only add one item to the cart, it will replace the existing cart item with last add to cart. Link to comment Share on other sites More sharing options...
dioniz Posted June 28, 2014 Share Posted June 28, 2014 I tried with FF and i got to confirm page without any problem. Here is printscreen: Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted June 28, 2014 Author Share Posted June 28, 2014 I tried with FF and i got to confirm page without any problem. Here is printscreen: ep01.jpg thanks Tom, it's strange, it appears to just be us, some sort of cruel joke. they are working on the google fiber box (someone hit it with their car), the chrome that worked for me stopped after I cleared the cookies. Link to comment Share on other sites More sharing options...
Paulito Posted June 28, 2014 Share Posted June 28, 2014 Hello El Patron Tried three times and did not find a problem with getting through to PayPal http://screencast.com/t/Gpg5uVlIip http://screencast.com/t/MYyKp5yXyrEK http://screencast.com/t/7K8axLog Paul 1 Link to comment Share on other sites More sharing options...
dioniz Posted June 28, 2014 Share Posted June 28, 2014 Here is Chrome print screen. No problem also: 1 Link to comment Share on other sites More sharing options...
dioniz Posted June 28, 2014 Share Posted June 28, 2014 Opera works for me too: Link to comment Share on other sites More sharing options...
dioniz Posted June 28, 2014 Share Posted June 28, 2014 I was adding from front, category and product page. Don't see any error either. Weird. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted June 28, 2014 Author Share Posted June 28, 2014 thanks everyone for your time, I will try from another internet connection, though I turned off anything that should be checking for IP securityhttp://screencast.com/t/ljz9WB97Zz Link to comment Share on other sites More sharing options...
dioniz Posted June 28, 2014 Share Posted June 28, 2014 What if you try to flush dns cache on your machine. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted June 28, 2014 Author Share Posted June 28, 2014 What if you try to flush dns cache on your machine. yes, good idea, tried, still same...I will run over to librarry and use their connection. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted June 28, 2014 Author Share Posted June 28, 2014 ok, so it works at the library, using their internet connection. what is strange, is I tried other ps shops from 'test my shop' and they all worked. maybe it is finally time to get serious about upgrading the shop. thanks everyone for taking the time to review. Fred 1 Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted June 28, 2014 Author Share Posted June 28, 2014 what really drives me crazy is that I could not debug this, if I turn off IP and front office security, an assuming flaky google fiber I should not have had the problem. makes me wonder how many visitors experience this issue historically. ok, back to life. Link to comment Share on other sites More sharing options...
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