ShirtSeller Posted December 27, 2013 Share Posted December 27, 2013 Hi All, I have a new fresh install of 1.5.6.1 and am getting the following error when checking out with my first test purchase: "We cannot process this transaction because there is a problem with the PayPal email address supplied by the seller. Please contact the seller to resolve the problem. If this payment is for an eBay listing, you can contact the seller via the "Ask Seller a Question" link on the listing page. When you have the correct email address, payment can be made at www.paypal.com." This error comes in on the PayPal side of things I guess: https://www.paypal.com/cgi-bin/webscr?cmd=_flow&SESSION=wU6KokAeYBqeRFzO4NZsyL54jRYUPOGJnVO6tZ7tBCgGRqsq1apnEgAhHDm&dispatch=50a222a57771920b6a3d7b606239e4d529b525e0b7e69bf0224adecfb0124e9b61f737ba21b081986471f9b93cfa01e00b63629be0164db1 My PayPal account is in fine working order. I have reset my PayPal API credentials and I still get the same error. The PyPal module version in my shop is 1.2.7 My site is at http://www.rightrock.com/cruisestore Screenshots are attached Anyone else running into this? 1 Link to comment Share on other sites More sharing options...
ShirtSeller Posted December 27, 2013 Author Share Posted December 27, 2013 So I spoke to PayPal and they said the problem is with the modlue in PS. It is handing off to PayPal different information than what is expected. Has anyone found a work around or is there an update PayPal module? Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted December 27, 2013 Share Posted December 27, 2013 can you show us the paypal-->module--->configuration screen shot ? Link to comment Share on other sites More sharing options...
ShirtSeller Posted December 27, 2013 Author Share Posted December 27, 2013 can you show us the paypal-->module--->configuration screen shot ? Link to comment Share on other sites More sharing options...
ShirtSeller Posted December 27, 2013 Author Share Posted December 27, 2013 I figured it out. In the PP module config, down in the API settings box where it asks for PayPal Business Account: it needs to be the verified email address in your account, not your business name. Maybe this could be updated to say email so others don't get confused, or maybe it was just me! 3 Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted December 27, 2013 Share Posted December 27, 2013 I figured it out. In the PP module config, down in the API settings box where it asks for PayPal Business Account: it needs to be the verified email address in your account, not your business name. Maybe this could be updated to say email so others don't get confused, or maybe it was just me! I just tested this (I am running old version in production) but I used email address in PayPal Business Account field and it worked. When I took out the email address it did not work. thanks for telling us how you got on with this! Link to comment Share on other sites More sharing options...
tdelios Posted December 29, 2013 Share Posted December 29, 2013 Confirmed.. I just setup the Paypal USA, Canada module .. had the exact same problem.. entered the paypal email address instead of the business name and BAM! it worked.. Now the problem I have is that after Paypal has successfully processed a credit card payment, that my prestashop site doesn't acknowledge it.. So when the customer returns back to my site using either the link from the PayPal credit card screen, the customer still sees their shopping cart full of the items they selected in which the prestashop software did not convert it as an order record. Even the back-office does not have an order record.. Paypal says its a prestashop problem.. not a paypal problem. any input would be greatly appreciated.. Thanks tom Link to comment Share on other sites More sharing options...
pwhisler Posted July 21, 2014 Share Posted July 21, 2014 I figured it out. In the PP module config, down in the API settings box where it asks for PayPal Business Account: it needs to be the verified email address in your account, not your business name. Maybe this could be updated to say email so others don't get confused, or maybe it was just me! YES! Thanks, this solved it for me Link to comment Share on other sites More sharing options...
RickyKidd Posted July 25, 2014 Share Posted July 25, 2014 Thank you! This also solved my problem. Link to comment Share on other sites More sharing options...
jillmandy Posted September 19, 2014 Share Posted September 19, 2014 Yes I agree, the module should really relabel to say shop email address or at least a tooltip that says enter email address....had the same problem. 1 Link to comment Share on other sites More sharing options...
kashie Posted February 26, 2016 Share Posted February 26, 2016 Isn't it only fair that Prestashop makes this correction and saves us all the time and headache this causes. I've had to deal with this for so long and changing the business name to my email address worked. Link to comment Share on other sites More sharing options...
Jaeide_E Posted March 2, 2016 Share Posted March 2, 2016 OMG! Yes, this absolutely worked. Was ready to give up. Thank You! Link to comment Share on other sites More sharing options...
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