PrestaShop Forum

The best place in the world to ask questions about PrestaShop and get advice from our passionate community!

PrestaShop Forum

Jump to content

 

Please Help!!! Password retrieve seems not working

4 replies to this topic
#1
reymond

    PrestaShop Newbie

  • Members
  • Pip
  • 2 posts
Hi prestaWorld,

Thanks for this wonderful systems that im enjoying right now.

im about to finish my online shop using PS and preparing to go online. well first thing first, i make a dummy customer to try to test-buy, the process in making shopping till checkout seems ok. But when i try to retrieve a password using the "forget my password" link then try to type-in the dummy customer email (ofcourse i used a working email for this dummy customer) im wondering that there is no response from the site about the password reset when infact it said that the password was already reset. im now confuse. :-S

hope to get a an answer for this. any comments is much appreciated. thank you very much.

#2
Matthieu Biart

    PrestaShop Fanatic

  • Members
  • PipPipPipPip
  • 1166 posts
Hi reymond!

When to "reset" your password, a new one is automaticaly send to your email address.
So if you don't see any email on your inbox, checking your SPAM folder should be sufficient.
Matthieu BiartCore developer | Développeur coeurPrestaShop
Help PrestaShop, make a donation! • Aidez la communauté, soumettez vos rapports de bug uniquement en anglais

#3
reymond

    PrestaShop Newbie

  • Members
  • Pip
  • 2 posts
Thanks sir for your immediate reply.

I already done that sir before i post my topic here in the forum. I also changed the password regenerate to 1 minute.

Hope this functions will work before i launch the site.

Thanks.

#4
bobssy

    PrestaShop Newbie

  • Members
  • Pip
  • 12 posts
I see that in previus beta verssion if you use for exsimple password like :P@ssw0rd or LTGI@@*(
you cant login...
but if you use on localhst for test you can use more simple one 21563172 for exsimple

#5
xtro

    PrestaShop Newbie

  • Members
  • Pip
  • 6 posts
Hello,

Also requested password for my site as I cant log in anymore after update but I do not receive any email. I also checked the spam folder to no avail.

Regards

Steve

From 1246520205:

Hi reymond!

When to "reset" your password, a new one is automaticaly send to your email address.
So if you don't see any email on your inbox, checking your SPAM folder should be sufficient.