Radek100 Posted January 5, 2013 Share Posted January 5, 2013 (edited) Hi, I started to use new version 1.5.3.1. and I tried to put order everything works well. Now one of our customer wrote me the problem about cart. When I add product to cart, in cart appear 1 product, when I click to something else (for example other category), the cart is empty. I find out by myself, that I cant login to my commerce (mean FO). BO login works well. Where should be a problem? Oh my god! Edited January 5, 2013 by Radek100 (see edit history) Link to comment Share on other sites More sharing options...
mike-dta Posted January 5, 2013 Share Posted January 5, 2013 I've seen products disappearing from cart only in google chrome and fixed it by clearing all shop domain cookies. If your customer ordered with you before, tell him to clear cookies as well. It seems that a lot of problems are caused by faulty cookie (settings) when upgrading prestashop. Hope this helps. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted January 5, 2013 Share Posted January 5, 2013 see if this post helps: http://www.prestashop.com/forums/topic/213329-solved-153-fresh-install-can-not-log-into-front-officeadd-to-cart/page__p__1052147#entry1052147 2 Link to comment Share on other sites More sharing options...
Radek100 Posted January 5, 2013 Author Share Posted January 5, 2013 see if this post helps: http://www.prestasho...47#entry1052147 OMG good, thank you!! I changed all my settings in SEO&URL from domain.com to www.domain.com in the afternoon, I have no idea that it should make this problem! Now it works well. You saved my life 1 Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted January 5, 2013 Share Posted January 5, 2013 (edited) OMG good, thank you!! I changed all my settings in SEO&URL from domain.com to www.domain.com in the afternoon, I have no idea that it should make this problem! Now it works well. You saved my life you are most welcome... and it is always nice to hit the like button Edited January 5, 2013 by elpatron (see edit history) 2 Link to comment Share on other sites More sharing options...
Radek100 Posted January 7, 2013 Author Share Posted January 7, 2013 The interesting thing is, that the customer who wrote me about this problem, has still this problem... with cart under chrome... I adviced him to clean browser cache and cookies, but this didn't help him... On the other hand, orders works... I tested chrome bymyself and it's ok for me. So something had to load to his computer, which keep the problem for him... Any idea? Link to comment Share on other sites More sharing options...
Radek100 Posted January 7, 2013 Author Share Posted January 7, 2013 I've seen products disappearing from cart only in google chrome and fixed it by clearing all shop domain cookies. If your customer ordered with you before, tell him to clear cookies as well. It seems that a lot of problems are caused by faulty cookie (settings) when upgrading prestashop. Hope this helps. Due to my #6 post, I would like to try clearing all shop domain cookies, but where it is or how can I do this, please? Link to comment Share on other sites More sharing options...
jimmyc Posted January 7, 2013 Share Posted January 7, 2013 Due to my #6 post, I would like to try clearing all shop domain cookies, but where it is or how can I do this, please? In your browser google clearing cookies in your chosen browser --- eg in chrome, firefox, internet explorer etc Link to comment Share on other sites More sharing options...
Radek100 Posted January 7, 2013 Author Share Posted January 7, 2013 In your browser google clearing cookies in your chosen browser --- eg in chrome, firefox, internet explorer etc Ok, I thought that, I wasn't sure if he is meaning some cookies on hosting or domain server.... So what should I advice to customer, when he has still the problem? I told him to try clean browser cache and cookies, but this didn't help him... Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted January 7, 2013 Share Posted January 7, 2013 (edited) Ok, I thought that, I wasn't sure if he is meaning some cookies on hosting or domain server.... So what should I advice to customer, when he has still the problem? I told him to try clean browser cache and cookies, but this didn't help him... pm me your url and I will try it from my computer Edited January 7, 2013 by elpatron (see edit history) Link to comment Share on other sites More sharing options...
templatin Posted January 8, 2013 Share Posted January 8, 2013 (edited) I have done the fresh installation of PS 1.5.3.1 and have problems during log-in and log-out. When i am logged in, the "blockuserinfo" module shows the message "Welcome Admin, Log out" in front-end which is OK. But when i go to home page, the module shows "Welcome, Log in" even if i am logged in. This problem is seen only on home page. I have to refresh the home page to get valid message, that is, "Welcome Admin, Log out". Same case happens when i log-out. I mean when i click on log out, the home page still shows "Welcome Admin, Log out" instead of "Welcome Admin, Log in". Its working fine on my localhost on all pages including home page but don't know what is wrong when i work online. i have even cleared the browser cookies but the problem still remains and also i have tested in all browsers. And also tried the solution provided in http://www.prestashop.com/forums/topic/213329-solved-153-fresh-install-can-not-log-into-front-officeadd-to-cart/ but not solved yet. Note: Friendly URL is disabled from back-office. Edited January 8, 2013 by templatin (see edit history) Link to comment Share on other sites More sharing options...
benjamin utterback Posted January 8, 2013 Share Posted January 8, 2013 Hi templatin, I have not experienced this issue on my install of 1.5.3.1. Maybe try changing the options under Advance Parameters>Performance (CCC settings) I actually do not have CCC turned on and it is working fine, so I am not sure whether this would help or not. Link to comment Share on other sites More sharing options...
templatin Posted January 9, 2013 Share Posted January 9, 2013 (edited) Hi Benjamin, thanks for the response. The CCC is turned off by default and even i do not use it. And, i have sent you the URL of my live demo and log-in details of front-end in your PM. Edited January 9, 2013 by templatin (see edit history) Link to comment Share on other sites More sharing options...
the.rampage.rado Posted January 9, 2013 Share Posted January 9, 2013 (edited) @templatin - it sounds like an issue I'm experiencing from 1.5.1 till now. If you have 'Apache optimization" it adds browser cache and deflate instructions - obviously mine hosting have problems with browser caching and FO and sometimes BO (pages like translations, etc) gives old version of the page. CCC works fine it's not causing the problem for me. Exactly as you described - log in/log out then open home page and you're looking at the old page (respectively you're logged out and logged in - which is wrong) mod_deflate is not supported on my shared hosting so I removed those lines and also experimented and removed browser caching and now it works like a charm! Could you test this situation - disable Apache optimization (if you have it enabled) and delete the rows for browser caching in htaccess? Edited January 9, 2013 by the.rampage.rado (see edit history) Link to comment Share on other sites More sharing options...
templatin Posted January 9, 2013 Share Posted January 9, 2013 @the.rampage.rado - Apache optimization is already disabled in BO but still no success!! Link to comment Share on other sites More sharing options...
the.rampage.rado Posted January 9, 2013 Share Posted January 9, 2013 Disabled but did it removed those lines I quoted because at my instance it doesn't remove them... Link to comment Share on other sites More sharing options...
Yafay Posted January 9, 2013 Share Posted January 9, 2013 Issue similar to this topic: http://www.prestashop.com/forums/topic/196983-ps-1520-customer-cant-login-in-front-end/ Link to comment Share on other sites More sharing options...
templatin Posted January 9, 2013 Share Posted January 9, 2013 (edited) @the.rampage.rado - I did not enable the apache optimization. It was disabled by default after PS installation. So there is no way that those lines are generated in htaccess. I have shown below my htaccess file with edited domain name. # ~~start~~ Do not remove this comment, Prestashop will keep automatically the code outside this comment when .htaccess will be generated again # .htaccess automaticaly generated by PrestaShop e-commerce open-source solution # http://www.prestashop.com - http://www.prestashop.com/forums <IfModule mod_rewrite.c> RewriteEngine on RewriteCond %{HTTP_HOST} ^www.mydomain.com$ RewriteRule . - [E=REWRITEBASE:/mytheme/] RewriteRule ^api/?(.*)$ %{ENV:REWRITEBASE}webservice/dispatcher.php?url=$1 [QSA,L] </IfModule> #If rewrite mod isn't enabled ErrorDocument 404 /mytheme/index.php?controller=404 # ~~end~~ Do not remove this comment, Prestashop will keep automatically the code outside this comment when .htaccess will be generated again Edited January 9, 2013 by templatin (see edit history) Link to comment Share on other sites More sharing options...
Yafay Posted January 9, 2013 Share Posted January 9, 2013 Problem solved here: http://forge.prestashop.com/browse/PSCFV-5717 https://github.com/PrestaShop/PrestaShop/commit/93038e45f80c0fbe31cfd61432c2826fe701c916 Good luck Link to comment Share on other sites More sharing options...
templatin Posted January 9, 2013 Share Posted January 9, 2013 @Yafay - the solution showed in those links is already solved in PS 1.5.3.1. I mean the solution tells to remove 3 lines from /classes/shop/Shop.php and those lines are not found in the file. I think they are already removed in 1.5.3.1. Link to comment Share on other sites More sharing options...
templatin Posted January 10, 2013 Share Posted January 10, 2013 @Benjamin - Have you received my PM and checked the issue? Link to comment Share on other sites More sharing options...
WorkingPS Posted April 3, 2013 Share Posted April 3, 2013 Have check this problem on 1.5.4? http://forge.prestashop.com/browse/PSCFV-8588?page=com.atlassian.jira.plugin.system.issuetabpanels%3Aall-tabpanel#issue-tabs Link to comment Share on other sites More sharing options...
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