Hi,
I actually use Prestashop on two different websites, one is under PS 1.0, the other is PS 1.1.
I have this problem with the PS 1.1 site: when there is a sale, the client receives confirmation of the order but I don't receive it as the store owner. I have configured the e-mail, so when a person uses the contact-us page, we receive the e-mail. So the e-mail function is operational.
Does anyone else have that problem? Is there anything I can do?
PS 1.1 is great!
Alain
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0
Don't receive e-mail when there is a sale
Started by Cybelius, Jan 08 2009 04:10 PM
Don't receive e-mail when there is a sale
#1
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- 15 Aug 2008
- Members
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- 31 posts
PrestaShop Apprentice
Posted 08 January 2009 - 04:10 PM
Cybelius :coolhmm:
#2
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- 06 Oct 2008
- Moderators
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- 2198 posts
PrestaShop Fanatic
- Location:Winkel - The Netherlands
Posted 08 January 2009 - 05:37 PM
There is an extra module you need to activate before you get messages about sales or stock.
#3
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- 15 Aug 2008
- Members
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- 31 posts
PrestaShop Apprentice
Posted 08 January 2009 - 05:43 PM
That was obvious... :)
Cybelius :coolhmm:
#4 Guest__*
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- --
- Guests
Posted 08 January 2009 - 05:43 PM
From 1231427418:
Hi,
I actually use Prestashop on two different websites, one is under PS 1.0, the other is PS 1.1.
I have this problem with the PS 1.1 site: when there is a sale, the client receives confirmation of the order but I don't receive it as the store owner. I have configured the e-mail, so when a person uses the contact-us page, we receive the e-mail. So the e-mail function is operational.
Does anyone else have that problem? Is there anything I can do?
PS 1.1 is great!
Alain
I actually use Prestashop on two different websites, one is under PS 1.0, the other is PS 1.1.
I have this problem with the PS 1.1 site: when there is a sale, the client receives confirmation of the order but I don't receive it as the store owner. I have configured the e-mail, so when a person uses the contact-us page, we receive the e-mail. So the e-mail function is operational.
Does anyone else have that problem? Is there anything I can do?
PS 1.1 is great!
Alain
Is it installed on the same server...
#5
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- 26 Dec 2008
- Members
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- 20 posts
PrestaShop Newbie
- Location:NC USA
Posted 09 January 2009 - 04:30 AM
Would that be the 'Sales and orders v1.0' module? If so, I enabled it, but still no email. Is there something else I should be doing?
#6
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- 06 Oct 2008
- Moderators
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- 2198 posts
PrestaShop Fanatic
- Location:Winkel - The Netherlands
Posted 09 January 2009 - 08:58 AM
From 1231471827:
Would that be the 'Sales and orders v1.0' module? If so, I enabled it, but still no email. Is there something else I should be doing?
I think it's called: "Mail alerts"
#7
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- 15 Dec 2008
- Members
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- 272 posts
PrestaShop Apprentice
- Location:Hertfordshre, UK
Posted 09 January 2009 - 03:06 PM
yes it is mail alerts as TropischBrunin states, you will find it in BackOffice>>modules, (usually in the modules block)
Once installed, click configure and you can specify if you wish to receive New order and inventory alerts as well as enter the email addresses that should receive these alerts
Once installed, click configure and you can specify if you wish to receive New order and inventory alerts as well as enter the email addresses that should receive these alerts
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