Online retailers in Europe use Trusted Shops' 10 years of expertise to increase customers' trust in their online shops. With increased customer confidence, internet retailers enhance their sales and reduce the number of abandoned purchases. Trusted Shops offers you a proven comprehensive package with Trusted Shops Customer Review and Rating system and the Trusted Shops Seal of Approval with Buyer Protection.
Trusted Shops Seal of Approval with Buyer Protection
The Trusted Shops Seal of Approval shows internet users that an online shop adheres to consumer guidelines. Online shops are audited according to extensive quality criteria. The criteria are based on European and British legal regulations as well as recommendations from consumer protection bodies.
Trusted Shops Buyer Protection guarantees your customers that they are also completely insured after a purchase. In the event of non-delivery or non-reimbursement, Trusted Shops buyer protection guarantees that the customer's money is reimbursed.
More information about Trusted Shops trust solutions can be found here.
Trusted Shops Customer Rating
With "Trusted Shops Customer Rating", customers can rate and review the performance of an online shop on a neutral platform. The internet retailer can then display the results on their homepage for marketing purposes. Potential new customers can see at a glance how satisfied other customers were with the internet retailer's service. By using the neutral rating platform from Trusted Shops, internet retailers also increase customers' trust in their shops.
Customers rate the shop on a scale of one to five stars in four different rating categories: website, delivery, goods and customer service. An average rating is then calculated from all of the ratings given, which can then be displayed directly in the online shop.
Trusted Shops Customer Rating is optimized for use in social media and search engines. Increase the reach of your shop using Facebook, Twitter and Google products and impress potential new customers with ratings from your satisfied customers.