Frequently Asked Questions about the world's best e-commerce software

Beginners and experts alike can find answers to all their questions. For more advanced questions, visit our forum and documentation section.

Frequently Asked Questions about the world's best e-commerce software

What is PrestaShop?

If you're looking to start an online store, look no further. PrestaShop is a free and open source shopping cart platform powering more than 125,000 active online stores in more than 180 countries. PrestaShop's software is lightweight, fast and extremely flexible. With an intuitive Back Office, unmatched SEO tools and complete control over content and functionality, PrestaShop provides everything you need to start a successful online store today! PrestaShop comes equipped with more than 310 advanced features designed to suit the needs of online businesses both large and small. (See our feature list)

Is PrestaShop really free?

Yes! PrestaShop is an open source e-commerce solution that is, and always will be, 100 percent free to use.  No commission. No monthly fees. No restrictions. You can download, install and maintain a successful e-commerce website with absolutely no charge from us… ever!

What does open source mean?

PrestaShop is open source software. Open source means that PrestaShop's code is not only free, it's made public for anyone to see and edit. Sharing tools like GitHub provide an excellent resource for Community contributions, and we encourage your support so we can continue to build the world's best e-commerce software together. 

Where can I download PrestaShop?

Whether you're a computer geek or just a casual user, PrestaShop makes it easy to start a successful online store today! To get the latest version of PrestaShop, simply visit our download page.

How can I switch over to PrestaShop from my current e-commerce software?

No matter what e-commerce solution you are currently using, we’ve made it easy to upgrade to PrestaShop. Hundreds of merchants migrate to PrestaShop every month and typically see an increase of more than 30% in sales through our enhanced Search Engine Optimization and innovative features. Not happy with Shopify, Volusion, Wordpress, Bigcommerce, Magento, Magento Go, Zencart, osCommerce or OpenCart? No problem! Click the link of your current software to find out why switching to PrestaShop is the best decision you could make for your e-business. Find out what you need to do to switch over today!

Where can I find modules and templates?

PrestaShop comes integrated with more than 310 out-of-the-box features. All you need to do is navigate to the "Modules" tab in your Back Office to view and install native inclusions. To further customize the look, feel and functionality of your store, thousands of additional modules and templates can be found in the PrestaShop Addons Store.

Where can I see a live store using PrestaShop?

You can demo PrestaShop by clicking here! You can also view hundreds of real online stores using PrestaShop by visiting our Showcase. Furthermore, if you would like to read a few PrestaShop success stories, check out the latest in our blog.

How do I install and use PrestaShop?

In order to install PrestaShop and create and active store, you will need a an Internet hosting service, a registered domain name and an FTP client. Confused? Don’t worry. PrestaShop offers a variety of free resources that makes starting an online store a breeze!

How do I make my store live on the Internet?

Before starting an online store, you will first need to select a hosting provider.  Just about every webhost can effectively handle the PrestaShop solution, but both BlueHost and A2 Hosting offer one-click, simple-script installations of PrestaShop. Not to mention that both providers are widely known as two of the world's best!

How do I start accepting payments online with PrestaShop?

PrestaShop comes equipped with 12 integrated payment solutions so you can instantly start accepting online transactions both quickly and securely. Learn how to setup a payment processing solution by checking out this helpful piece of documentation.

I need the help creating my online store. Where can I find that?

PrestaShop has teamed up with some of the best Web agencies in the world in order to help people like you open, operate and maintain a beautifully successful e-commerce website. All of our partner agencies are PrestaShop trained and certified, and they are willing to work on your project for a cost that you can live with.  If you're interested in learning more, feel free to request a quote and we will be happy to match you with the perfect agency for your project. We also invite you to take a look at our list of Certified Web Agencies by clicking here.

I’m stuck. Where can I get support?

PrestaShop is committed to providing the best customer service possible. That said, you're invited to contact us Monday thru Friday -- from 9 a.m. to 6 p.m. EST -- at 1-888-947-6543. If you need support outside of those hours, please fill out our contact form. Additionally, 24/7 community-driven support can be found on PrestaShop's Forum. Our Forum is powered by more than 350,000 active members and is published in 29 languages. PrestaShop also offers customized technical support plans, giving you personal access to a PrestaShop Team member dedicated to your project.

What is E-commerce?

E-commerce is one of the fastest growing and most profitable industries in the world. E-commerce is short for electronic commerce and refers to transferring and/or facilitating business while connected to the Internet. E-commerce encompasses online shopping, electronic payments and internet banking. PrestaShop is an easy, fast and free e-commerce solution that allows you to start an online store today!